Customer responsiveness and cost savings are two areas that can be combined when creating an effective monthly invoice.
A well-thought out design and the right technology can make it happen. Galen Gautreaux, vice president and chief information officer of EATEL, a leading-edge Louisiana-based telecommunications company, will walk attendees through the steps his company took to design a monthly invoice that is reducing call center volume and saving EATEL more than 50 percent in production costs.
Learn how eliminating confusion in the billing process with the right statement design can improve cash flow and how using the right technology allows you to keep control of the content and archiving of your monthly bills in-house.
Jim Norton, vice president of utilities for Exstream Software, will be joining Mr. Gautreaux to answer any technical questions the audience may have.
Areas to be addressed include:
Enhancing the existing statement design
Reducing call volume and document production costs
Using highlight color and marketing messages to enhance important information
Choosing user-friendly software to keep control of content and archiving in-house
SPEAKERS
Dr. Jerry Lucas
TeleStrategies, Inc.
Founder & President
Galen Gautreaux
EATEL
Vice President and Chief Information Officer
Jim Norton
Exstream Software
Group Vice President, Communication Services
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