If you need to understand the basic business support and back-office requirements to support VoIP and other IP based cable services or if you are a OSS/BSS vendor or system integrator serving the cable market, this two-day seminar is for you.

Understanding Cable VoIP: Business Basics and Back Office/OSS Requirements
April 19-20, 2005: McLean, VA

This Non-technical program is for Cable TV new business development managers, voice operations managers, financial, billing, OSS staff and others responsible for understanding and growing the cable telephony line of business.

If you need to understand the basic business support and back-office requirements to support VoIP and other IP based cable services or if you are a OSS/BSS vendor or system integrator serving the cable market, this two-day program is for you.

April 19, 2005

9:00 – 10:00 am
Cable Telephony Business Overview
Competitive Business Models; the basic telephony business models of ILEC’s ( Verizon), IXC’s( AT&T CallVantage), VoIP over Broadband ( Vonage), Peer-to Peer( Skype) and UNE Line, UNE-P and ILEC Local Resale, cable telephony options: circuit switched, PacketCable or VoIP/SIP over Cable Modems; and Cable MSO entry strategies to date (Cox, Comcast, Time Warner, CableVision and others).
Dr. Jerry Lucas, President TeleStrategies

10:15 – 11:00 am
Cable VoIP Service Provisioning & Planning
This session will present the challenges faced by cable operators delivering VoIP services. Through efficient network planning, error-free service provisioning and inventory management a cable provider can increase revenues while at the same time reduce OPEX, and CAPEX spending. We will look at these critical elements, which are needed in shared multi-service transport environments for VoIP deployments.
• Real Time Order Management
• Feature Management with VoIP Self Management
• Challenging POTS voice quality - QoS and Over-Subscription Management
• Traffic prioritization
• Product and feature set bundling flexibility.
Ian Roy, Director of Solution Delivery, NetCracker Technology

11:15 – 12:00 pm
Service Provisioning & Management for VoIP
Capgemini will present a case study for a VoIP Order Management solution design, development and implementation carried out in partnership with a major Cable MSO. The case study will address the following:
• Overview of BSS/OSS architecture implemented to support VoIP rollout
• Core processes and functions needed to support VoIP from an order management perspective
• Issues and challenges involved in back-office integration to support VoIP
• Key lessons learned in VoIP order management, fulfillment, provisioning and activation
Presenter from CapGemini to be announced

12:00 – 1:00 pm
Hosted Lunch

1:00 – 1:45 pm
VOIP Billing and Collections
Capgemini will present a case study of IP Mediation and Billing based on a best in class solution implemented for a major Cable MSO. The case study will cover the following aspects:
• Issues in handling multiple CMS sources and SIP Infrastructure for usage records
• Handling of mediation and rating fallouts and revenue recovery
• Usage Data as a strategic Business Intelligence source
• Supporting customer care with detailed usage information for web presentment, bill disputes and adjustments, etc.
• Legal and regulatory aspects of usage management
Presenter from CapGemini to be announced

1:45 – 2:30 pm
Cable VoIP Revenue Assurance
Revenue Assurance in a circuit switched voice world is focused on information flow from a switch to a billing system. For VoIP and other IP based cable services, information flow will be from multiple IP network elements to bill. This session will present revenue leakage detection tools and process developed for cable VoIP Revenue Assurance.
Dan Donahue, Certitude

2:45 – 3:45 pm
System Integration Consideration When Partnering with CLECs This presentation discusses the complexities of integrating VoIP services into a cable operators environment and the choices cable operators have made regarding partnering with CLECs. Also addressed is the management issues associated with CLEC’s concerning order management, mediation and settlements.
Apollo Guy, VP and GM of Broadband and Cable, Telution

4:00 – 4:30 pm
VOIP Physical Inventory Management and Sarbanes Oxley Compliance Reporting
Capgemini will present a case study for a VOIP Physical Inventory Management solution design, development and implementation performed for a major MSO and the corresponding Sarbanes-Oxley (SOX) compliance initiatives. The case study will include:
• Overview of the OSS architecture implemented to support the VOIP Physical Inventory management and SOX reporting
• Overview of the MSO’s SOX compliance needs supported by the solution
• Overview of SOX compliance processes
• Key lessons learned in the deployment of VOIP inventory and associated SOX compliance processes
Presenter from CapGemini to be announced

4:30-5:00 p.m.
Cable VoIP Customer and Service Management
Cable VoIP is more than Internet access service. This session addresses what data is required at time of order entry, management of physical/logical inventory, automating the processing of orders, convergent bundles, promotion/discounts and world order management.
Lorraine Reynolds,Senior Director, Product Management, Convergys

April 21, 2005

8:30 – 9:15 am Cable Telephony Regulation
A review of regulatory rulings past and future that will impact cable telephony entry and development strategies: recent FCC UNE-P, Pulver Free World Phone and Vonage ruling, pending FCC CALEA rule making and Supreme Court cable modem case, information vs. telecommunications status of VoIP, other PUC and FCC regulations important to understand in support of cable VoIP service.
Cherie Kiser, Partner, Mintz, Levin, Cohn, Ferris, Glovsky, Popeo, P.C.

9:15 – 10:15 am
Interoperability with the ILEC’s
The transition from today’s circuit switched based PSTN to an all VoIP PSTN will happen over a period of time. Meanwhile cable VoIP operators will be interconnecting their VoIP network with the ILEC PSTN. This session looks at the streaming the exchange of data with the ILEC: number portability, directory assistance, E-911 support, LSR, ASR, LIDB/CNAM issues and more.
Presenter from NeuStar to be announced

10:30 – 11:15 am
E-911 and Cable Telephony
How is E-911 supported today by the ILECs and PSAPs, basic E-911 carrier infrastructure, PSAP issues with VoIP service providers, VoIP solutions under development by NENA and E-911 outsourcing solutions available to cable operators.
Presenter from Intrado to be announced

11:15 – 12:00 pm
CALEA and Cable Telephony
What ‘s CALEA and how do voice service providers support CALEA today, VoIP and CALEA issues with LEA’s, Cable telephony operator options to meet CALEA mandates, LI vendors and outsourcing options will be addressed.
Raj Puri, VeriSign's VP

12:00 – 1:00 pm
Hosted Lunch

1:00 – 2:30 pm
Wholesale Partnership Options for Cable Operators:
Many cable VoIP providers have partnership arrangements with established VoIP wholesalers. This session addresses the type of wholesalers supporting cable operators, what is typically the breakdown of responsibilities ( service provisioning, sales and marketing E-911, CALEA, Installation, ect ) and other VoIP support functions that can be outsourced.
Presenters to be announced

2:30 – 2:45 pm Program Summary and Q&A session
Dr. Jerry Lucas and invited faculty

This event is being held at:

TeleStrategies
7918 Jones Branch Drive
McLean, Virginia 22102
(703)734-2639