Webinar Moderator:

Martin Creaner, CTO at the TeleManagement Forum

Webinar Presenters

Dr Nick Milner, VP & CMO Azure Solutions

Bill Zimmer, Manager, Revenue Assurance Solutions, Worldwide, Hewlett Packard

Operator attitudes to revenue assurance – how much revenue are you losing and from where?

Dr Nick Milner will present the findings of an independent global survey into operator attitudes to revenue assurance. He will cover:

- the background to the survey
- what operators consider to be an acceptable level of revenue   loss
- in reality, how much revenue are they losing, from where and to   whom?
- how do the levels and sources of leakage vary by type of   operator?
- how do North American operators compare to their global   counterparts?
- what are operators doing to minimise revenue loss?

How do the world’s leading operators protect their profits from revenue leakage?

Using operator case studies, Bill Zimmers will illustrate “best practise” in revenue assurance. He will look at 3 of the key areas of revenue leakage, and outline strategies operators should adopt to minimise revenue loss and maximise revenue opportunities. The three areas Bill will look at are:

- data integrity – ensuring the accuracy of your billing data
- interconnect billing – maximising revenues from your   interconnect business
- fraud management – detecting and preventing fraudulent activity   of your network